FXPrimus traders have published a series of withdrawal complaints describing money they say they could not recover. The forex and CFD brand operates primarily through Primus Markets INTL Ltd, licensed by the Vanuatu Financial Services Commission under registration number 14595, alongside Primus Global Ltd, a separate Cyprus entity licensed by CySEC under number 261/14. The complaints are customer allegations and have not been upheld by a regulator or court.
Complaint Reportedly Filed With Three Regulators
A reviewer identified as Claudiana alleged on 13 May 2026 that more than $10,000 in capital was arbitrarily confiscated and that FXPrimus breached its own agreement. The reviewer said complaints were filed with CySEC, South Africa's Financial Sector Conduct Authority and the Vanuatu Financial Services Commission. None of those regulators had published a finding on the dispute in the material reviewed by BestForex.io.
Withdrawals Met With Unusual Document Requests
A reviewer identified as Wang wrote on 27 August 2025 that withdrawal requests were denied while the company demanded documents the reviewer considered impossible to provide, including criminal-record and bankruptcy certificates. The reviewer said the funds remained inaccessible after repeated attempts to resolve the issue.
Two other reviews described similar outcomes. Naphat H alleged on 1 August 2025 that $2,133 was taken from an account without permission. Mooze Aida alleged on 3 December 2025 that chart behavior was manipulated and that withdrawal was never permitted. FXPrimus has not publicly answered the specific allegations cited in the supplied material.
Which FXPrimus Entity Holds the Account Matters
The protections available to a customer depend on the legal entity named in the account agreement. Vanuatu authorization does not provide the same complaint and compensation framework as a CySEC-regulated account. Customers should confirm the contracting entity, license number and approved domain directly in the relevant regulator's register before depositing.
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A Layered License Structure Can Make a Withdrawal Dispute Harder to Navigate
One complainant said she approached three regulators simply to ensure the right authority heard her case. That does not prove misconduct, but it highlights why traders should establish which entity holds their funds before a dispute starts. A demand for exceptional documents should come with a clear legal basis, a defined review process and a realistic route of appeal.
About FXPrimus
Business: Retail forex and CFD broker
Primary entity: Primus Markets INTL Ltd
Licensing: VFSC 14595; separate CySEC entity 261/14
Directory: View the FXPrimus profile
Frequently Asked Questions
Is FXPrimus regulated?
FXPrimus operates through multiple entities. Its primary Vanuatu entity is licensed by the VFSC, while a separate Cyprus entity is licensed by CySEC. Customers must check which entity is named in their agreement.
What do recent FXPrimus complaints describe?
The cited reviews allege a confiscated five-figure balance, blocked withdrawals tied to unusual document requests, money removed without permission and chart manipulation. These claims have not been independently adjudicated.
Which regulators reportedly received an FXPrimus complaint?
One reviewer said complaints were filed with CySEC, South Africa's FSCA and the VFSC. No published finding was identified.
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