Recent CAPEX.com complaints describe a repeated withdrawal problem. In the supplied research, 70% of 333 Trustpilot reviews were one star. Four dated reviews from September 2025 to April 2026 allege that deposits reached accounts normally but withdrawal requests did not process. These customer statements have not been independently adjudicated and do not establish misconduct by themselves.
Four Reviews Describe the Same Withdrawal Failure
Range Rover wrote on 24 November 2025 that repeated attempts to withdraw deposited funds failed. Arkan Al Ashkar wrote on 2 January 2026 that money could not be withdrawn after deposit regardless of how the request was submitted. Angel Enrique wrote on 15 April that adding more money in an effort to resolve the issue did not enable a withdrawal. Tariq Gul wrote on 13 September 2025 that submitted requests were not processed and support did not provide a satisfactory explanation.
The similarity matters, but public reviews rarely contain full account files. Withdrawal restrictions may result from verification, payment-method matching, open positions, bonuses or source-of-funds checks. A useful broker response should identify the exact reason, document still required, legal entity handling the account and expected resolution date.
CAPEX.com Operates Through More Than One Entity
CAPEX.com identifies KW Investments Ltd, licensed by the Seychelles Financial Services Authority under licence SD020, in connection with its core international service. Its wider group includes NAGA Markets Europe Ltd, authorised by the Cyprus Securities and Exchange Commission under licence 204/13.
A genuine group licence does not automatically govern each customer. An EU resident contracting with the CySEC entity may have different leverage, client-money and complaint protections from an international customer served under a Seychelles agreement. Prospective clients should read the account-opening documents rather than infer coverage from the strongest licence displayed by the group.
How Traders Can Assess a Withdrawal Complaint
Before depositing, customers should check whether withdrawals must return to the original payment method, what identity documents may be requested and whether fees or volume conditions apply. After a delay, retain request IDs, account statements, support messages and proof that any verification request was completed.
CAPEX.com had not published a detailed answer to each of the four cited complaints in the supplied research. A public response that distinguishes unresolved, rejected and completed withdrawals would help prospective customers judge whether the reviews describe a persistent process issue or several account-specific restrictions.
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Four complaints across seven months using nearly identical language deserve attention without being treated as proven facts. CAPEX.com's multi-entity structure makes the missing detail especially important: which company held each account, what verification or payment rule applied and whether the money was eventually returned. Those are answerable questions.
About CAPEX.com
CAPEX.com is a forex and CFD brand associated with Seychelles-licensed KW Investments Ltd and a wider group that includes CySEC-authorised NAGA Markets Europe Ltd.
Frequently Asked Questions
Is CAPEX.com regulated?
CAPEX.com operates within a group containing Seychelles- and Cyprus-regulated entities. The applicable protection depends on the company named in the customer agreement.
What do recent CAPEX.com complaints allege?
Four reviews allege that deposits arrived normally but later withdrawal requests did not process.
Has CAPEX.com answered these reviews?
No detailed public response to each of the four complaints was included in the supplied research.
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