Topstep spent late 2025 confronting a platform-reliability crisis. Finance Magnates documented 11 confirmed outages over roughly three months, during which traders reported being unable to open or close positions. Chief executive Michael Patak acknowledged that the company was not delivering the experience it had promised and said it would make things right in January.
What Topstep Promised Traders
The public commitment was unusually direct and attached to a clear deadline. Yet as of 2 August 2026, Topstep's Trustpilot rating stood at 3.6 out of 5 across more than 14,500 reviews—the same headline score reported during the crisis. A static rating does not prove that no technical improvements occurred, but it shows that customer sentiment had not visibly recovered.
The Separate Data-Exposure Incident
Topstep also disclosed in December 2025 that personal information linked to a small number of traders had been exposed. The company attributed the incident to credential stuffing involving passwords reused after unrelated third-party breaches, rather than a compromise of Topstep's own systems, and offered affected users credit monitoring.
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Candor still requires measurable delivery
Topstep deserves credit for acknowledging the failures publicly. But a public promise with a deadline invites a public assessment. The unchanged review score is not a technical audit; it is a warning that the customer-trust problem remained unresolved.
About the Company
About Topstep
Topstep is a US proprietary trading firm offering simulated funded-futures evaluations. The firm says it has paid traders more than $1.4 billion.
Frequently Asked Questions
How many Topstep outages were reported in 2025?
Finance Magnates documented 11 confirmed outages over a three-month period.
Did Topstep's Trustpilot rating improve?
As of 2 August 2026, it remained at 3.6 out of 5.
Was Topstep's own system hacked?
Topstep said the separate exposure involved credential stuffing from reused passwords, not a breach of its systems.
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