Recent PU Prime complaints allege that accounts were blocked or withdrawals rejected shortly after a deposit or a profitable trade. The broker’s Trustpilot rating was unavailable in the supplied research because of a guidelines breach. The page contained 1,837 reviews, 38% rated one star. Four complaints posted from June to August 2026 describe a similar sequence, but none has been independently adjudicated.
Account Allegedly Blocked Three Hours After Deposit
Taylymyrat Bayramdurdiyev wrote on 17 August that a $999.99 Binance deposit was followed three hours later by a rejected withdrawal and a blocked account without an explanation. Tshepiso Mpiso wrote on 14 August that an account was terminated after reaching a $2,000 profit and alleged that both the deposit and profit were withheld.
A rapid withdrawal after a deposit can trigger anti-money-laundering or payment-method controls. Such a review may be legitimate. The broker should still explain the status of the original funds, identify the documents required and distinguish a temporary compliance hold from a permanent balance decision.
Reviewers Describe a Similar Sequence Since June
Gabriel Calin wrote on 15 July that a withdrawal was canceled and the account blocked on the same day after the account became profitable. Cristian Guarino wrote on 10 June that an account had been blocked and withdrawal funds inaccessible since 3 June.
PU Prime had not published a detailed response to the four complaints in the supplied research. A cluster does not prove that the same facts or rule applied in every case. It does make consistent recordkeeping important: customers should receive the relevant clause, transaction history, review outcome and appeal route.
PU Prime’s Multi-Entity Regulatory Structure
PU Prime discloses six entities. PU Prime Trading Pty Ltd holds Australian Securities and Investments Commission licence 410681. Other group companies disclose regulation in the United Arab Emirates, Mauritius, South Africa and Seychelles, plus a Cyprus registration.
The ASIC licence is a meaningful credential, but it may not cover every PU Prime customer. Traders should identify the contracting entity before depositing, verify the licence on the regulator’s register and preserve the version of the terms accepted at sign-up. Our Best Forex Brokers in 2026 directory helps compare group structures and funding policies.
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Three hours from deposit to a blocked account reads as a decision rather than an ordinary processing delay, though the public review does not reveal the compliance evidence. Four complaints across three months describing blocks after deposits or profits deserve case-specific answers. An unavailable Trustpilot rating is not a regulatory finding, and the allegations should be assessed separately from PU Prime’s genuine licences.
About PU Prime
Business: Forex and CFD broker
Australian entity: PU Prime Trading Pty Ltd
ASIC licence: 410681
Other disclosed jurisdictions: UAE, Mauritius, South Africa, Seychelles and Cyprus
Frequently Asked Questions
Is PU Prime regulated?
Yes. PU Prime discloses six entities, including an ASIC-licensed Australian company. The applicable protection depends on the legal entity holding the customer’s account.
Why is PU Prime’s Trustpilot rating unavailable?
The supplied Trustpilot page said the rating was unavailable because of a guidelines breach. That is a platform notice, not a regulator’s sanction.
What do recent PU Prime complaints allege?
Four complaints allege accounts blocked or withdrawals rejected soon after a deposit or profit. None has been independently adjudicated.