Libertex Is Regulated, Yet 2026 Reviews Describe Long Withdrawal Checks

Libertex is operated by Indication Investments Ltd, a firm that holds a Cyprus Securities and Exchange Commission licence. That is an important distinction from an unregulated platform, and it should not be obscured. The question raised by the dated customer reviews supplied for this article is narrower: how did the broker handle several profitable accounts and withdrawals that reviewers say remained under review for weeks or months?

A Trustpilot review dated 31 March 2026 says a customer deposited $9,000 for commodity trading and then found the account frozen after profitable manual trades. The reviewer says Libertex requested source-of-wealth documents during a review that had lasted about two months, without giving a clear withdrawal date. On 13 July 2026, another reviewer, identified as Cool HK, said they deposited $4,500 in April and made roughly $1,700 through manual trading. The review says the withdrawal was rejected as “illegal trading” and followed by repeated requests for bank statements covering more than three months. These are the customers’ descriptions; BestForex.io has not seen their account records or the broker’s complete case files.

What the Withdrawal Reviews Say

The two accounts share a basic sequence: a customer reports profit, requests access to funds, and then describes an extended compliance review. Source-of-funds checks are a normal part of financial services, particularly for sizeable or unusual transactions. A review alone does not show that a request was improper, and “illegal trading” may refer to a contractual rule rather than a criminal finding. The public reviews do not include the full terms, transaction histories or correspondence needed to determine whether the broker’s decision was justified.

The supplied material also notes a longer regulatory history for Indication Investments. CySEC fined the company €160,000 in 2020 over order-execution and leverage-compliance issues, and briefly restricted acceptance of new clients in August 2021 over marketing practices. The restriction was lifted weeks later after the regulator said the promotions had been removed. Those matters are historical and described here as resolved, not as current enforcement. A licence and past regulatory action can both be relevant context; neither settles the merits of an individual 2026 withdrawal complaint.

What Would Clarify the Disputes

A useful public explanation would identify the rule said to have been breached, the period under review, what documents were required and the expected completion date, while protecting client privacy. The account holder can also ask for a written decision, retain copies of each submission and use the firm’s formal complaint process. A customer who believes a regulated firm has mishandled a complaint can check the escalation route that applies to the specific legal entity and country of residence.

The supplied Trustpilot snapshot contains more than 4,000 reviews, so two complaints are not a reliable measure of overall outcomes. They are nevertheless specific enough to merit careful reading by anyone with a large balance or a pending withdrawal. Readers should distinguish a customer’s account from an independently verified finding and confirm which Indication Investments entity appears in their own agreement.