Recent FXTM complaints question whether pricing and verification matched customer expectations. Two reviewers, writing one month apart, alleged that an Advantage account promoted with zero-point-zero spreads still charged both spread and commission. Another said a card withdrawal was blocked by a document requirement the card itself could not satisfy. FXTM held a 2.5 out of 5 Trustpilot rating across 1,106 reviews in the supplied research. These claims have not been independently adjudicated.
Two Traders Allege Spread and Commission Were Both Charged
Zayar Lin Htun wrote on 1 July 2026 that FXTM's Advantage account carried both a spread and commission despite a headline claim of zero-point-zero spreads. Save Me World described the same account and alleged the same combination of charges on 3 August.
Zero-spread marketing commonly means spreads can start from zero under certain instruments or market conditions, not that every trade will always execute at zero. The key consumer question is whether FXTM's qualifying language, commission schedule and actual execution were clear enough to prevent a reasonable customer from expecting something different. Account statements and the precise advertisement would be needed to decide each claim.
Card Verification Requirement Allegedly Blocked Withdrawal
HP Teh wrote on 25 August that a withdrawal to the debit card used for the original deposit was blocked pending proof of ownership. The reviewer said photographs had been supplied through the app, but the Malaysian-issued card had no embossed name for the verification process to match.
Payment-source verification is a normal anti-fraud control. A rigid process becomes problematic when legitimate cards are designed without the field a broker demands and no equivalent proof is accepted. Another reviewer, George Gorayeb, wrote on 16 July that an account-opening response promised within 24 hours had not arrived after 72 hours.
FXTM's Current Entity Structure
FXTM is the retail brand of Exinity. The supplied research says Forextime Ltd voluntarily relinquished its Cyprus Investment Firm licence in 2024 after holding it since 2012. Current group entities listed in the material operate under regulators in Mauritius, South Africa, Kenya and the United Arab Emirates.
Customers should confirm which entity provides their account and which pricing document forms part of the contract. A regulatory licence does not decide whether a particular advertisement was sufficiently clear, but it determines the complaint path available when fee records or verification requirements are disputed. FXTM had not published detailed responses to the four reviews in the supplied material.
BestForex.io View
Two customers describing the same fee mismatch on the same named account deserve a specific answer. FXTM can resolve the issue by showing the exact zero-spread qualification, instrument, timestamp, quoted spread and commission schedule. The withdrawal complaint raises a different but equally practical test: a verification process should offer a secure alternative when a legitimate bank card does not print the customer's name.
About FXTM
Business: Forex and CFD broker
Brand owner: Exinity group
Current listed jurisdictions: Mauritius, South Africa, Kenya and UAE
Cyprus licence: Relinquished in 2024
Frequently Asked Questions
Is FXTM regulated?
FXTM's group lists entities regulated in Mauritius, South Africa, Kenya and the UAE. Its Cyprus investment-firm licence was voluntarily relinquished in 2024.
What do recent FXTM complaints allege?
Two reviewers allege an Advantage account promoted with zero-point-zero spreads charged both spread and commission. Another alleges a card withdrawal was blocked by an ownership-verification requirement.
Does zero spread mean every FXTM trade has no spread?
Not necessarily. “From zero” pricing may depend on account type, instrument and market conditions and may involve commission. Customers should compare the full fee schedule with actual statements.
Compare FXTM with Other Brokers
Read our FXTM profile and compare its pricing and regulation in the Best Forex Brokers in 2026 directory.