Fidelcrest Ltd, trading as Fidelcrest, a retail funded trading challenge provider, carries a cluster of specific, dated 2024 Trustpilot complaints alleging the firm shut down and retained trader funds, a claim that directly conflicts with independent trade press tracking showing Fidelcrest still open for business today. Both sides of that conflict are documented, and neither has been independently resolved, which is itself the story worth telling.
Fidelcrest holds an overall Trustpilot score of 3.9 out of 5 across 1,766 reviews, with 80 percent rated five stars and 13 percent rated one star, a split wide enough to contain both a large satisfied customer base and a genuine cluster of serious complaints. Reviews dated between April and August 2024 describe a consistent pattern, a completed evaluation account with profits sitting unpaid for more than three months, support going unresponsive for weeks at a time, and one reviewer describing a 250,000 dollar test account blocked for more than 45 days during what the firm described internally as maintenance, with the reviewer stating a refund was denied.
The Shutdown Claim BestForex.io Could Not Confirm
The most serious individual reviews go further, alleging the firm ceased operations entirely on 2 July 2024 after losing its MetaQuotes platform licensing and stopped issuing refunds on active challenge accounts, with one describing the website itself as unreachable. BestForex.io could not independently confirm a full company wide shutdown. Finance Magnates own real time tracker of the 2024 prop trading industry reshuffle, the same event that forced platform migrations across dozens of firms, lists Fidelcrest as open for business and actively servicing both new and existing United States clients on MetaTrader 4 and MetaTrader 5. That tracker directly contradicts the shutdown claim made in some reviews, and this review has not been able to reconcile the two.
Industry Implication
The contradiction itself is the finding worth publishing. Retail funded challenge customers left three to four months without a promised profit payout have no regulator to file a complaint with and no way to independently confirm whether the firm they paid a challenge fee to is still solvent, still licensed on its trading platform, or simply slow. When trade press coverage of the same 2024 industry wide reshuffle cannot agree with customer reviews about whether a given firm is even open, an ordinary trader evaluating Fidelcrest today has even less to go on.
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A Trustpilot score of 3.9 out of 5 sounds reassuring until the one star reviews turn out to describe a company customers say vanished with their money, on dates that a supposedly authoritative industry tracker says never happened. We are not going to pretend either source settles the question, because neither one does, and that unresolved gap is exactly what should worry anyone about to fund a Fidelcrest challenge with real money today. A firm this hard to independently verify deserves more scrutiny before a trader pays a fee, not less.
About Fidelcrest
Fidelcrest Ltd trades as Fidelcrest, a retail funded trading challenge provider that launched its Forex Challenge evaluation programme in February 2019, offering funded accounts up to 200,000 dollars to traders who pass its assessment rules. The firm has also pursued unrelated investment ventures, including a 2019 partnership tied to cattle ranching opportunities in Mato Grosso, Brazil. It discloses no financial regulator, and as of this review its current operational status is genuinely disputed between customer complaints and independent trade press tracking.
Frequently Asked Questions
Is Fidelcrest still operating?
It is genuinely unclear. A cluster of 2024 Trustpilot reviews claims the firm ceased operations and stopped paying out, while Finance Magnates own tracker of the same period lists Fidelcrest as open and actively servicing clients on MetaTrader. BestForex.io could not independently confirm which account is correct.
Is Fidelcrest regulated?
No. Fidelcrest is a retail funded trading challenge provider, not a licensed forex or CFD broker, and discloses no financial regulator, meaning traders have no compensation scheme or regulatory body to escalate a dispute to.