Four VT Markets complaints posted from 27 to 31 August 2026 allege different barriers to customer funds: a passport demand, a stalled withdrawal, a missing Bitcoin deposit and a balance adjustment after a withdrawal request. In the supplied research, Trustpilot showed no star rating for VT Markets and stated that fake reviews had been removed. The page contained 2,870 reviews, 29% rated one star. The customer claims below have not been independently adjudicated.
Withdrawal Allegedly Blocked by New Passport Demand
Kris Saelen wrote on 31 August that a withdrawal to the original deposit method was blocked because VT Markets requested a passport for an international transfer. The reviewer said the account had originally been opened with a national identity card and escalation to an internal department produced no resolution.
On the same day, John Carroll alleged that a withdrawal had remained in processing for more than a week without a status update. Identity and anti-money-laundering checks can be legitimate, but firms should explain why previously accepted identification is no longer sufficient and what exact document can resolve the hold.
Missing Bitcoin Deposit and Negative Adjustment Alleged
Emmanuel Adegbola wrote on 28 August that a $1,051.15 Bitcoin deposit never appeared in the MT5 account. The reviewer alleged support referred to an unauthorised withdrawal even though no corresponding withdrawal appeared in the transaction history, and said a blockchain transaction hash had been supplied.
Sabin Hj wrote on 27 August that an entry labelled “Cash Adjustment PNL” appeared immediately after a withdrawal request and pushed the account balance negative. The reviewer alleged support did not provide a transparent explanation. Blockchain records and account ledgers make both claims capable of factual review, but no detailed VT Markets response was included in the supplied material.
A Tight Complaint Cluster Deserves Careful Review
The four cases describe distinct events rather than duplicate reports of one outage. That weakens any claim that a single technical incident caused all of them, but it also means each allegation needs its own evidence: identity records, withdrawal timestamps, blockchain confirmation and adjustment calculations.
VT Markets lists regulated entities in South Africa, Mauritius and the United Arab Emirates. The supplied research identifies Financial Sector Conduct Authority licence 50865 and Mauritius Financial Services Commission licence GB23202269. As with any multi-entity broker, a customer's protection depends on the company named in the agreement, not every licence used in group marketing.
BestForex.io View
Four fund-access complaints inside five days are not a regulatory finding, but they are too specific to dismiss as general dissatisfaction. A blockchain hash, a named balance adjustment, a passport demand and a dated pending withdrawal each leave an audit trail. VT Markets can clarify the cluster by publishing evidence-based responses. Prospective clients should verify the contracting entity, make an early test withdrawal and retain independent copies of every transaction.
About VT Markets
Business: Forex and CFD broker
Named licence: FSCA 50865
Other regulation: Mauritius FSC and UAE SCA
Platforms: MetaTrader 4 and MetaTrader 5
Frequently Asked Questions
Is VT Markets regulated?
Yes. The supplied research lists entities licensed in South Africa, Mauritius and the UAE. Customers should confirm which one holds their account.
Why was VT Markets' Trustpilot rating unavailable?
Trustpilot's notice in the supplied research said it had removed a number of fake reviews, and no overall star rating was displayed.
What do recent VT Markets complaints allege?
Four reviews allege a new passport demand, a stalled withdrawal, a missing Bitcoin deposit and an unexplained adjustment that pushed an account negative.
Compare VT Markets with Other Brokers
Read our VT Markets profile and compare its entity structure in the Best Forex Brokers in 2026 directory.