Taurex complaints reviewed by BestForex.io describe profitable trades reversed or withdrawals denied, while the broker has answered with specific figures and rule citations. Taurex, the trading name of FCA-authorised Zenfinex Limited, had no visible Trustpilot star rating in the supplied research because of a guidelines breach. Sixteen percent of 316 reviews were one star. The disputes below have not been independently adjudicated.
Trader and Taurex Dispute Deposit Amount by $26,000
Devendra Verma wrote on 21 May 2026 that deposits of $15,000 and $12,000 had been made by crypto transfer. The reviewer alleged that profitable trades were reversed while losing trades remained, approximately $10,300 of principal was returned, and the account was blocked.
Taurex replied the same day and rejected the figures. It said total deposits were approximately $999, not $27,000, that no profit had been generated, and that the account belonged to a wider fraudulent network involving third-party accounts. The versions cannot both be accurate; resolving them would require account ledgers and blockchain transaction records not available on the review page.
Broker Cites Hedging and Bonus Exploitation
Collins Kiprotich wrote on 5 June that a $1,950 deposit produced $2,032 in profit before withdrawal was denied. The reviewer said only the original capital was eventually returned. Taurex replied that correlated instruments had been hedged through positions opened and closed near-simultaneously, which it considered abusive trading designed to exploit account conditions with minimal risk.
HuimingHou wrote on 1 January 2026 that tens of thousands of dollars in gold-trading profits were deducted. Taurex answered that its compliance, risk and support teams had reviewed the case and supplied detailed explanations directly under the applicable terms.
A Specific Reply Helps but Does Not Settle the Evidence
Taurex deserves credit for answering each cited complaint with facts or rules rather than silence. Public replies still cannot establish which account records are correct. Traders should retain deposit proofs, trade logs and the exact bonus or prohibited-strategy terms accepted when the account was opened.
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Specific responses improve transparency, but the scale of the factual disagreement is the story. If a trader says $27,000 was deposited and the firm records less than $1,000, only primary transaction records can settle it. FCA authorisation is a meaningful credential; it does not remove the need for clear evidence when a broker reverses profit or invokes an abuse clause.
About Taurex
Zenfinex Limited
816055
Zenfinex Global Limited
SD092
Frequently Asked Questions
Is Taurex regulated?
Yes. Zenfinex Limited is authorised by the UK Financial Conduct Authority under firm reference 816055. A related entity is regulated in Seychelles.
Why was Taurex's Trustpilot rating unavailable?
Trustpilot marked the rating unavailable because of a guidelines breach. The supplied research recorded 316 reviews, including 16% one-star reviews.
Does Taurex respond to complaints?
Yes. In the reviewed cases it disputed deposit figures, cited an alleged bonus-exploitation strategy or said compliance teams had already reviewed the matter.
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