Independent monitoring reviewed by BestForex.io found no verified forex trading license for Pocket Option. Its complaint record includes allegations that five-figure balances and smaller profitable accounts became inaccessible during withdrawals or identity checks.
Five-Figure Balances Reported Frozen
A Venezuelan trader alleged that $12,000 in Tether had remained blocked since 19 March 2026 while support sent automated replies. A trader in Kazakhstan alleged depositing nearly $40,000 across several cards before the account was blocked; the reviewer said roughly $14,000 had been recovered through chargebacks while the rest remained disputed.
These figures are reported by customers and were not verified by a regulator or court. The reviewed material did not include Pocket Option's response to each case.
KYC Problems Allegedly Appeared After Profit
Shahan Khan alleged that a $600 deposit grew to $1,400 before identity checks were rejected without a detailed explanation and the account was blocked under clause 2.2. Hernan Medina alleged that ARS 214,360 became inaccessible after a verification email prevented a withdrawal.
Identity checks are legitimate anti-fraud controls, but customers should receive a clear request for documents, a review path and an explanation of the contractual rule applied. Without a verified license, there is no named financial regulator to examine whether those controls were used fairly.
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Verify the license before testing withdrawals
A customer should not need to discover at payout stage that no regulator stands behind the platform. Confirm the legal entity and license on an official register before depositing.
About Pocket Option
Pocket Option is a retail trading platform marketed across Latin America, Africa and South Asia.
- Verified forex license
- None identified
- Exposure cases cited
- 36 of 115 comments
- Largest deposit claim
- Nearly $40,000
- Recurring issue
- Account and withdrawal blocks
Frequently Asked Questions
Is Pocket Option regulated?
The reviewed monitoring records found no verified forex trading license for Pocket Option.
What is the largest amount reported?
One trader alleged depositing nearly $40,000 before an account block, with part recovered through chargebacks.
Were accounts allegedly blocked after profits?
Some reviewers say identity verification failed after balances became profitable. Those reports remain allegations.
Compare licensed alternatives in our Best Forex Brokers in 2026 directory.