Recent FxPro complaints allege withdrawal and payment problems at a broker whose Trustpilot rating was unavailable in the supplied research because of a guidelines breach. The page contained 751 reviews. Four complaints posted from May to August 2026 describe two 15-day withdrawal waits, a transfer allegedly sent to the wrong account and an unpaid affiliate commission. These claims have not been independently adjudicated.
Two Reviewers Cite the Same 15-Day Withdrawal Wait
Althanazz Ferguson wrote on 24 May that a card withdrawal took up to 15 days even though deposits were credited instantly. Tsietsi Serame wrote independently on 13 July that a withdrawal also took 15 days to return after funds had left the account immediately. That reviewer additionally disputed how stop orders had triggered.
The repeated timeframe is notable, but it does not by itself prove a systematic failure. Card networks, verification and banking routes can affect completion times. FxPro could clarify the pattern by distinguishing its internal approval time from the time taken by payment intermediaries and publishing the expected timetable for each method.
Wrong-Account Transfer and Commission Alleged
Lawal Muiz wrote on 11 August that a withdrawal marked “Partially Approved” resulted in 380,000 Nigerian naira being sent to the wrong account, followed by weeks without a correction. Masum Hasan Mim wrote on 6 June that a $7,800 affiliate commission earned through FxPro’s referral programme remained unpaid without a payment date.
FxPro had not published a detailed response to the four complaints in the supplied research. The affiliate claim is commercially different from a retail withdrawal and should not be treated as the same type of obligation. Both nevertheless raise checkable questions about the payment instruction, beneficiary details, ledger and escalation record.
FxPro’s UK Licence and Group Entities
FxPro discloses FxPro UK Limited, authorised by the Financial Conduct Authority under registration 509956. The group also identifies FxPro Global Markets Limited, licensed by the Securities Commission of The Bahamas, and Invemonde Trading Ltd, licensed by the Seychelles Financial Services Authority.
An FCA licence is a substantial credential, but clients still need to confirm which company holds their account. Complaint routes, compensation arrangements and product protections depend on the contracting entity. Readers can compare these distinctions in our Best Forex Brokers in 2026 directory.
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Two unrelated reviewers citing the same 15-day wait merits a specific operational explanation, especially from a group with an FCA-regulated entity. The complaints remain allegations, and an unavailable Trustpilot rating is not a regulatory sanction. The appropriate response is documentation: processing timestamps, payment references and the entity responsible for resolving each case.
About FxPro
Business: Forex and CFD broker
UK entity: FxPro UK Limited
UK registration: FCA 509956
Other disclosed jurisdictions: Bahamas and Seychelles
Frequently Asked Questions
Is FxPro regulated?
Yes. FxPro UK Limited is FCA-authorised, while other group entities disclose licences in The Bahamas and Seychelles. Clients should verify their contracting entity.
Why is FxPro’s Trustpilot rating unavailable?
The supplied Trustpilot page said the rating was unavailable because of a guidelines breach. This platform notice is separate from FxPro’s regulatory licences.
What do recent FxPro complaints allege?
Four complaints allege 15-day withdrawal waits, a transfer sent to the wrong account and an unpaid affiliate commission. None has been independently adjudicated.